The offer and sale of products on the website https://www.101caffekw.com are regulated by the General Conditions of Sale set out below.

Application of and changes to the General Conditions of Sale

By making an order as required, the Customer acknowledges the information given during the purchase process and accepts the General Conditions of Sale in full. 101CAFFE’ reserves the right to change the General Conditions of Sale, giving notice of such change on this web page. The applicable General Conditions of Sale are those in force at the time of the order. All changes become enforceable at the time of publication on the website.

 

Website registration

The Customer is required to register with a username and password. The Customer may ask for the goods to be delivered to a different address from that indicated at the time of registration. To cancel registration from the website www.101caffe.kw, please send an email to info@101caffekw.com

Characteristics and prices of products or services

The images of products may not perfectly represent their characteristics and may differ in terms of color, size, products and accessories. Any support information on the purchase process amounts to general information which cannot be referred to the actual characteristics of a single product. Products are offered at the price indicated on the website at the date when an order is made. Coffee products are removed from the list of products offered for sale 4 months before their best before date. Prices include VAT in force in the country of destination, which will be specified in the purchase invoice. Prices do not include delivery costs. In any event, such costs are indicated in the final section before sending an order and are specified in the order receipt confirmation sent to the Customer by email. Stores may apply local pricing policies.

 

Making an order

Products are shipped and delivered solely within Kuwait. Orders are subject to minimum or maximum quantity limits and to product availability. The promotional codes proposed by 101CAFFE’ and its partners, if any, are valid for the product and period indicated together with the promotional code. Promotional codes cannot be refunded and cumulated. To enjoy the discounts and/or offers connected with promotional codes, the promotional code must be entered in the appropriate field when confirming an order on the website. If the promotional code is not entered during the order process, the order cannot be cancelled so as to enter the omitted code. Orders by persons under 18 will not be accepted. The steps required to make an order and conclude a purchase contract are clearly shown in the sequence of website pages through illustrative texts and images. Any mistakes in the data entered can be corrected before sending an order.

 

Confirming order receipt and accepting orders

Upon receipt of an order, 101CAFFE’ will automatically confirm its receipt to the Customer by email, summarizing the details of the order itself. Following receipt of each order, 101CAFFE’ will check whether the product ordered is available; if it is, it will communicate order acceptance and product shipment. Should 101CAFFE’ not be able to fulfil an order, it will give prompt notice to the Customer. Non-acceptance of an order does not entitle the Customer to claim any compensation or indemnity and does not give rise to any contractual or non-contractual liability for direct or indirect damages to people and/or things caused by such non-acceptance.

 

Accepted methods of payments

101CAFFE’ accepts the methods of payments listed below:

– Credit card (Visa or MasterCard);

 

Product shipment

Products are shipped and delivered solely within Kuwait. 101CAFFE’ will send the products ordered by Customers, by courier, to the address indicated thereby, approximately within 72/96 hours from order acceptance. Such product delivery times are indicative. Delivery costs are calculated automatically according to the place of delivery. The recipient of the goods is required to pay all taxes and customs dues in accordance with the rules in force in the country of product destination. The courier is responsible for delivery. 101CAFFE’ will receive any notice of non-delivery or late delivery and help the Customer protect its rights in accordance with the law.

 

Product acceptance by the Customer

Should the packaging and/or product be damaged and should the number of batches or indications not correspond, the Customer shall immediately specify such fact in the delivery document. By signing the courier’s document, the Customer certifies the external integrity of the product as well as conformity of delivery. Any issues connected with the physical integrity, correspondence or completeness of the products received, shall be reported within 10 working days of delivery, by sending an email to info@101caffekw.com

 

Invoicing

An invoice will be issued for each order. Invoices will be based on the information provided by the Customer in each order. Once issued, invoices cannot be changed. When filling out an order, the Customer should specify whether the delivery address is different from the invoicing address

 

Warranty

All products sold by 101CAFFE’, except for foodstuffs, are covered by the manufacturer’s standard warranty and by a 24-month warranty against defects in accordance with Leg. Decree 24/2002 as amended and supplemented and articles 130 and 132 of Leg. Decree 206/2005. To enjoy customer support under warranty, the Customer must keep the corresponding invoice.

If the product bought has manufacturing defects and/or was damaged during transport, the Customer may ask for its replacement no later than 10 days of product receipt, by telegram or email to info@101caffekw.com. The Customer is required to return the defective or damaged product in its original package, which must be intact in all its parts.